ShippingWe ship all over the United States. Unfortunately, at this time we do not ship internationally.
Shipping costs are non-refundable. We will cover shipping for exchanges, but you are responsible for shipping fees if you are returning an item. Please add tracking or insurance to make sure the product arrives at its destination.
ExchangesDo you need a different size? No worries. You don’t have to pay for shipping twice!
To make an
exchange:
- Enter your order number and email address
- Select the reason for your exchange
- Print the label
- Send the item back to us (we suggest adding tracking or insurance)
Please also follow these steps if an item is defective or damaged.
ReturnsFinal sale items are not eligible for returns.
We accept returns for 15 days after they item has been received. If it has been longer, we regretfully can no longer offer a refund or an exchange.
Please return unused, unworn items with the labels intact and in the original packaging. If the returned items do not meet these requirements, they will be sent back to you.
To make a
return:
- Enter your order number and email address
- Select the reason for your return
- Print the shipping label
- Send the item back to us (we suggest adding tracking or insurance)
Timeframe
All items are elegible for a full refund of the purchase price within 15 days of receiving your order. Original shipping charges are not refundable. If a previously purchased item goes on sale outside of the 15 day return window it will not be eligible for a price adjustment. Sale prices are subject to change.
Refunds are processed within 3-5 business days of arrival at our warehouse. Please, allow 10 business days from the date your refund is processed for the credit to appear on your bank statement.
RefundsOnce the returned item is received and inspected, we will notify you about the status of your refund. If the item is unworn and in the original packaging, with the labels intact. Please allow 15 business days for the refund.
Final sale itemsFinal sale items cannot be returned or exchanged.
Still have questions?We are happy to help. Email us at
gd@geradesign.nyc.
